OCP Support Portal - Devoteam Spain¶

Welcome to the OpenShift Container Platform (OCP) L1 Support Knowledge Base. This portal serves as the central repository for technical documentation, troubleshooting procedures, and operational guidelines managed by Devoteam Belgium.

The objective of this site is to standardize the response to incidents and provide L1 support engineers with the necessary tools to maintain cluster stability and meet Service Level Agreements (SLAs).

Contents of this Portal¶

This website is organized into specialized sections to facilitate quick information retrieval:

Troubleshooting Workflows¶

Step-by-step diagnostic paths for common platform issues. These guides cover:

Pod lifecycle failures (Pending, CrashLoopBackOff, ImagePullBackOff).
Node pressure and resource exhaustion.
Networking and Ingress/Route connectivity issues.
Storage and Persistent Volume synchronization.

Command Reference¶

A curated library of OpenShift CLI (oc) commands. This reference is specifically filtered for L1 operations, focusing on read-only diagnostics, log collection, and safe administrative actions required during initial triage.

Operational Procedures (SOPs)¶

Standard Operating Procedures for routine tasks, including user management, secret rotation, and certificate monitoring. It also defines the escalation matrix for transitioning complex incidents to L2/L3 engineers or Red Hat Support.

Technical Support Guidelines¶

Information Gathering: Before escalating an incident, ensure that all relevant logs and resource descriptions have been collected using the procedures defined in the Troubleshooting section.
Context Awareness: Always verify the specific environment (Development, Staging, or Production) before executing any command.
Audit Trail: Maintain a record of all oc commands executed during a troubleshooting session within the corresponding support ticket.

Managed by: Devoteam Belgium